Privacy Policy

Last Updated: January 1, 2025

1. Introduction

Wenzhou Tenber International Freight Agency Co., Ltd. (hereinafter "we" or "Tenber Logistics") recognizes the importance of personal information and is committed to protecting its security. This Privacy Policy explains how we collect, use, store, and protect your personal information. Please read this policy carefully before using our services.

2. Information Collection

We may collect the following types of information:

2.1 Information You Provide

Name, company name, contact details (phone, email, address)
Cargo information (commodity, weight, volume, origin port, destination port)
Import/export documentation required for customs clearance
Account registration information and login credentials

2.2 Automatically Collected Information

Device information (device model, operating system, browser type)
Log information (IP address, access times, page view history)
Information collected through cookies and similar technologies

3. Information Use

The information we collect is used for the following purposes:

Providing, maintaining, and improving our freight forwarding services
Processing your inquiries, quotes, and orders
Communicating with you, including responding to inquiries and sending service notifications
Handling customs clearance, inspection, and other import/export procedures
Freight settlement and financial management
Improving website experience and service quality
Complying with legal and regulatory requirements

4. Information Storage & Protection

We implement industry-standard security measures to protect your personal information, including encrypted storage, access controls, and security audits. Personal information is retained only for the minimum period necessary to fulfill processing purposes, unless otherwise required by law. Access to your personal information is strictly limited, and personnel with access are required to maintain confidentiality.

5. Information Sharing

We will not share your personal information with third parties without your consent, except in the following circumstances:

Sharing necessary cargo and shipper/consignee information with shipping lines, airlines, customs brokers, and other logistics service providers to complete transportation
Sharing information required by customs, inspection, and quarantine authorities
Sharing with our affiliates and trusted service providers (subject to confidentiality obligations)
As required by law or mandatory government requirements

6. Your Rights

You have the following rights under applicable law:

Access and copy your personal information
Correct inaccurate personal information
Delete your personal information (subject to legal exceptions)
Withdraw your consent
Close your account

To exercise these rights, please contact us using the information at the bottom of this policy.

7. Cookie Policy

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings, but disabling certain cookies may affect website functionality.

8. Protection of Minors

Our services are intended for business customers and are not directed at minors under 18 years of age. We do not knowingly collect personal information from minors.

9. Policy Updates

We may update this Privacy Policy from time to time. Updated policies will be published on this website with the update date. For significant changes, we will notify you through website announcements or other appropriate means.

10. Contact Us

If you have any questions or suggestions about this Privacy Policy, please contact us:

Company: Wenzhou Tenber International Freight Agency Co., Ltd.
Email: privacy@tenber.cn
Phone: +86 13757733529, +86 13958853827
QQ: 337333267, 277500712